Microsoft pushes Windows 10 upgrade using tactic it once called 'a mistake'

Maker of 'GWX Control Panel' tool reports that Windows 7 and 8.1 PCs receiving upgrade as pre-selected 'Optional' item in Windows Update

Microsoft has begun to deliver the Windows 10 upgrade to eligible Windows 7 and Windows 8.1 PCs through Windows Update, making good on an October announcement.

A company spokeswoman confirmed that the Windows 10 upgrade is reaching customers' systems.

More than three months ago, Terry Myerson, the executive who leads the operating system and devices group, said that the Windows 10 upgrade would be pushed to users via Windows Update, the primary maintenance service for its OSes.

At the time, Myerson said that the upgrade would first appear under the "Optional" section in Windows Update, then later transit to "Recommended." The difference is more than labeling: In Windows Update, "Optional" is supposed to be just that; customers must explicitly check the box for an item for it to automatically download and install. "Recommended" items, on the other hand, will be retrieved and installed unless the user has changed the default settings of Windows Update.

In the past, Microsoft has issued updates and upgrades in that two-step process under which bits first appeared under Optional, then after a month or more -- a span Microsoft used to digest diagnostic data from affected PCs to ensure things worked as expected -- the same update shifted to Recommended, and reached the majority of users.

It's unclear whether Microsoft is following the plan it laid out in October: While several prominent bloggers who focus on Microsoft -- including Paul Thurrott and ZDNet's Mary Jo Foley -- said that the Windows 10 upgrade had been deployed as Recommended in Windows Update, there was no explicit evidence that that had, in fact, begun.

But the Windows 10 upgrade has appeared under Windows Update's Optional list, according to Josh Mayfield, the creator of GWX Control Panel. The free utility made Microsoft's Get Windows 10 (hence "GWX") upgrade reservation app go away, purged the system of upgrade files, and blocked the automatic upgrade.

Mayfield maintains a multiple-PC pool of test machines to monitor how Microsoft promotes Windows 10. Yesterday, he confirmed that the upgrade showed up under Optional on both Windows 7 and Windows 8.1 PCs.

"As we saw over the summer, it's listed as an 'Optional' update but automatically selected to install, unlike other updates in that category," said Mayfield in an email reply to questions Tuesday.

Mayfield was referring to events that began in mid-September at the latest, when users noticed "Upgrade to Windows 10 Home" or "Upgrade to Windows 10 Pro," in Windows Update. Those items appeared in the Optional section of Windows Update's listing of available patches and fixes. Normally, updates pegged as Optional will not download to a PC -- whether automatically or in a manual check -- until the user has ticked a box.

But according to users' reports at the time, Windows Update itself checked the "Upgrade to Windows 10" optional update as eligible for download and installation. Users with Windows Update set to automatically retrieve and install updates -- the norm, and the setting recommended by Microsoft -- or who did not examine the optional update list, were then served with the Windows 10 upgrade, whether they wanted it or not.

Microsoft quickly issued a statement saying that the checking of the upgrade's Optional item "was a mistake."

Mayfield contended that Microsoft has done the same this week by automatically checking the Windows 10 upgrade box. Under those conditions, it mattered not a whit whether the upgrade was listed under Recommended or Optional: The result would be the same. For the vast majority of users, the upgrade would download -- if it wasn't already on the PC, having been pre-loaded under a long-running campaign to place the bits on customers' devices -- and the installation process would begin.

Microsoft has said that users could decline the Windows 10 upgrade once installation began, but has declined to say whether the upgrade starts in all cases, detail how the user authorization process is to play out, and whether -- after a customer declines the upgrade -- it presents itself again later.

The company has been little help when asked to clarify exactly what began this week for the Windows 10 upgrade on Windows 7 and 8.1 devices.

"We are committed to making it easy for our Windows 7 and Windows 8.1 customers to upgrade to Windows 10," Microsoft said in a statement forwarded by the firm's spokeswoman. "We updated the upgrade experience today to help our customers, who previously reserved their upgrade, schedule[d] a time for their upgrade to take place."

In a follow-up email, the spokeswoman did not directly answer questions Computerworld posed, including whether the Windows 10 upgrade was being placed in Recommended, Optional or both. "This is rolling out in a phased approach which is why you are seeing different reports," she said.

Mayfield noted that as far as he can tell, Microsoft has honored the registry settings it had earlier said would block the appearance of the Windows 10 upgrade on PCs powered by Windows 7 and 8.1. Those registry tweaks -- made by crafting a Group Policy that could be distributed to large numbers of machines -- were spelled out in a support document revised last month.

That means Mayfield's GWX Control Panel will stymie attempts to place the Windows 10 upgrade in Windows Update, as the tool was designed to do. Previously, Mayfield had warned that might not be the case if Microsoft again changed the rules, an increasingly common practice for the company, which, for example, repeatedly issued a Windows 10 reservation app to users who had managed to uninstall it.

"If GWX Control Panel reports 'No' for 'Are Windows 10 Upgrades allowed?', then the Windows 10 upgrade doesn't even appear as an option in the Windows Update control panel," Mayfield reported. Those who download and install GWX Control Panel can block the Windows 10 upgrade from appearing by clicking "Disable Get Windows 10 app," and then clicking "Prevent Windows 10 Upgrades."

Earlier this month, Microsoft said that it would expand Windows 10 upgrade distribution to include all systems running Windows 10 Home and Windows 10 Pro -- even domain-joined Windows 10 Pro machines in businesses -- that receive their security patches directly from Windows Update. It was also unclear today whether Microsoft is serving the upgrade to domain-joined PCs, which were originally exempt from the push, or only to consumers and commercial systems not connected to a network in which administrators use Active Directory to set access rights.

GWX Control Panel can be downloaded from Mayfield's website free of charge, although he accepts donations from appreciative users.

Microsoft is placing the Windows 10 upgrade on Windows 7 and Windows 8.1 PCs, but pre-selects the download, even though it's listed as an 'Optional" update/upgrade. That's contrary to how Windows Update's Optional items usually work, and was called a "mistake" by Microsoft when it did the same last year.

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10 key moments in the history of Apple and Microsoft

Apple and Microsoft recently renewed their alliance with the goal of tackling the enterprise market, but the latest partnership is just the most recent turning point in the two companies' intertwined histories. Here are the defining moments that led up to the new pact.

Apple and Microsoft's history of highs and lows
Apple and Microsoft share a common history and bond in the evolution of personal computing. Relations between the two technology pioneers were generally cordial when they were founded in the 1970s, but that sense of mutual respect quickly turned to discord. The founders of both companies were at loggerheads often in the past. Today their new leaders appear determined to bury the hatchet and partner for greater opportunities in the enterprise.

Youthful innocence of the early '80s
Microsoft was a critical Apple ally during the first Macintosh's development. At an Apple event in 1983, Microsoft CEO Bill Gates told attendees Microsoft expected to earn half of its revenues selling Macintosh software the following year. He called the Macintosh, "something that's really new and really captures people's attention."

Jobs ousted from Apple, forms NeXT
In 1985, Apple CEO Steve Jobs was ousted from the company he cofounded nine years earlier. He immediately sold all but one share in Apple to fund the launch of NeXT, where he would spend the next 12 years building computer workstations for higher education and business.

Jobs says Microsoft has 'no taste'
"The only problem with Microsoft is they just have no taste," Jobs said in the 1996 "Triumph of the Nerds" TV documentary. "They have absolutely no taste. And I don't mean that in a small way, I mean that in a big way, in the sense that they don't think of original ideas, and they don't bring much culture into their products."

Jobs returns to Apple, partners with Microsoft
When Apple acquired NeXT in 1997 and brought Steve Jobs back into the fold, the company was in disarray amid growing uncertainty about the future of Microsoft Office for Mac. During his keynote address at the Macworld Expo that year, Jobs extolled the virtues of partnering with industry leaders and spoke of the need to improve Apple's partner relations.

Gates addresses the Apple faithful in 1997
"Microsoft is going to be part of the game with us as we restore this company back to health," Jobs said at Macworld, before asking Gates to address the crowd via satellite.

"We think Apple makes a huge contribution to the computer industry," Gates said. "We think it's going to be a lot of fun helping out."

Gates and Jobs take the stage together in 2007
A seminal moment occurred between the leaders of both companies when Gates and Jobs jointly took the stage for an interview at the D5 conference. Both men praised each other in their own ways. Jobs commended Gates for building the first software company in the world, but Gates was more flattering. "What Steve's done is quite phenomenal," he said.

'Memories longer than the road ahead'
When Jobs was asked to describe the greatest misunderstanding of his relationship with Gates, he said: "I think of most things in life as either a Bob Dylan or a Beatles song, but there's that one line in that one Beatles song — 'You and I have memories longer than the road that stretches out ahead' — and that's clearly very true here."

Apple invites Microsoft exec on stage for iPad demo
A new era of partnership buoyed by opportunities in the enterprise began to blossom in the early-2010s. At Apple's September 2015 new product event in San Francisco, the company invited Kirk Koenigsbauer, vice president of Microsoft Office, on stage to demonstrate Office 365 apps working in split-screen mode on an iPad Pro.

Microsoft CEO uses iPhone at Dreamforce
At Salesforce's 2015 Dreamforce conference, Microsoft CEO Satya Nadella demoed the company's iOS apps on an iPhone. When Nadella did the once unthinkable, using an iPhone on stage, he acknowledged it as such but also made clear that it wasn't his phone. "It is a pretty unique iPhone," he said. "I like to call it the iPhone Pro because it has all the Microsoft software and applications on it … It's pretty amazing."

Apple CEO Tim Cook doesn't hold a grudge
During a keynote at cloud-storage company Box's BoxWorks conference in September 2015, when asked about the company's renewed relationship with Microsoft, Apple CEO Tim Cook said he doesn't believe in holding grudges. "If you think back in time, Apple and IBM were foes. Apple and Microsoft were foes," Cook said. "Apple and Microsoft still compete today, but frankly Apple and Microsoft can partner on more things than we could compete on, and that's what the customer wants."

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Microsoft buys sales-gamification startup with eye to CRM combo

Microsoft has acquired Incent Games and plans to integrate the Texas startup's FantasySalesTeam sales-gamification software into Dynamics CRM.

Terms of the deal were not disclosed.

Adding the fantasy sports component to its CRM offering will give companies a tool to make incentive programs for sales staff more engaging, according to Bob Stutz, corporate vice president for Microsoft Dynamics CRM, in a who discussed the news in a blog post.

Microsoft will integrate the platform into its own Dynamics CRM software in the coming months, Stutz said. It will also continue to support customers using FantasySalesTeam with other CRM products.

However, the move drew some derisive commentary from at least one analyst.

"Are they kidding?" said Denis Pombriant, managing principal at Beagle Research Group, via email. "Let's see, for many years and even centuries, we have incentivized sales people with money (the carrot) and job loss (the stick). That wasn't enough? Really?"

The real problem with incentives is the difficulty in individualizing and applying them across a product line that contains more than one product, and that can't be solved with gamification, Pombriant said.

Rather, it's a big data problem, he suggested, and it can be solved by comprehensive compensation-management systems such as what's offered by companies like Xactly and Callidus.

"We spend all kinds of effort and resources trying to squeeze more productivity out of sales reps," Pombriant said. "It makes little sense to me to introduce a game system that takes their attention away from the business at hand rather than pursuing results."

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Microsoft needs SDN for Azure cloud

Microsoft needs SDN for Azure cloud

Couldn't scale without it, Azure CTO says
The Microsoft cloud, through which the company’s software products are delivered, has 22 hyper-scale regions around the world. Azure storage and compute usage is doubling every six months, and Azure lines up 90,000 new subscribers a month.

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Fifty-seven percent of the Fortune 500 use Azure and the number of hosts quickly grew from 100,000 to millions, said CTO Mark Russinovich during his Open Network Summit keynote address here this week. Azure needs a virtualized, partitioned and scale-out design, delivered through software, in order to keep up with that kind of growth.

“When we started to build these networks and started to see these types of requirements, the scale we were operating at, you can’t have humans provisioning things,” Russinovich said. “You’ve got to have systems that are very flexible and also delivering functionality very quickly. This meant we couldn’t go to the Web and do an Internet search for a scalable cloud controller that supports this kind of functionality. It just didn’t exist.”

Microsoft wrote all of the software code for Azure’s SDN. A description of it can be found here.
Microsoft uses virtual networks (Vnets) built from overlays and Network Functions Virtualization services running as software on commodity servers. Vnets are partitioned through Azure controllers established as a set of interconnected services, and each service is partitioned to scale and run protocols on multiple instances for high availability.

Controllers are established in regions where there could be 100,000 to 500,000 hosts. Within those regions are smaller clustered controllers which act as stateless caches for up to 1,000 hosts.
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Why is Microsoft killing off Internet Explorer?
Microsoft builds these controllers using an internally developed Service Fabric for Azure. Service Fabric has what Microsoft calls a microservices-based architecture that allows customers to update individual application components without having to update the entire application.

Microsoft makes the Azure Service Fabric SDK available here.
Much of the programmability of the Azure SDN is performed on the host server with hardware assist. A Virtual Filtering Platform (VFP) in Hyper-V hosts enable Azure’s data plane to act as a Hyper-V virtual network programmable switch for network agents that work on behalf of controllers for Vnet and other functions, like load balancing.

Packet processing is done at the host where a NIC with a Field Programmable Gate Array offloads network processing from the host CPU to scale the Azure data plane from 1Gbps to 40Gbps and beyond. That helps retain host CPU cycles for processing customer VMs, Microsoft says.

Remote Direct Memory Access is employed for the high-performance storage back-end to Azure.
Though SDNs and open source go hand-in-hand, there’s no open source software content in the Azure SDN. That’s because the functionality required for Azure was not offered through open source communities, Russinovich says.

“As these requirements were hitting us, there was no open source out there able to meet them,” he says. “And once you start on a path where you’re starting to build out infrastructure and system, even if there’s something else that comes along and addresses those requirements the switching cost is pretty huge. It’s not an aversion to it; it’s that we haven’t seen open source out there that really meets our needs, and there’s a switching cost that we have to take into account, which will slow us down.”

Microsoft is, however, considering contributing the Azure Service Fabric architecture to the open source community, Russinovich said. But there has to be some symbiosis.

“What’s secret sauce, what’s not; what’s the cost of contributing to open source, what’s the benefit to customers of open source, what’s the benefit to us penetrating markets,” he says. “It’s a constant evaluation.”

Some of the challenges in constructing the Azure SDN were retrofitting existing controllers into the Service Fabric, Russinovich says. That resulted in some scaling issues.
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“Some of the original controllers were written not using Service Fabric so they were not microservice oriented,” he says. “We immediately started to run into scale challenges with that. Existing ones are being (rewritten) onto Service Fabric.

“Another one is this evolution of the VFP and how it does packet processing. That is not something that we sat down initially and said, ‘it’s connections, not flows.’ We need to make sure that packet processing on every packet after the connection is set up needs to be highly efficient. It’s been the challenge of being able to operate efficiently, scale it up quickly, being able to deliver features into it quickly, and being able to take the load off the server so we can run VMs on it.”

What’s next for the Azure SDN? Preparing for more explosive growth of the Microsoft cloud, Russinovich says.

“It’s a constant evolution in terms of functionality and features,” he says. “You’re going to see us get more richer and powerful abstractions at the network level from a customer API perspective. We’re going to see 10X scale in a few years.”

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Google for Work vs. Microsoft Office 365: A comparison of cloud tools

While Google for Work and Microsoft Office 365 offer many similar services, choosing between the two can be a significant challenge for CIOs. This comparison eases that burden.

CIOs and IT managers have many choices when it comes to cloud-based productivity tools for email, documents, calendar and file-sharing. The first two options that come to mind for most, however, are Google Apps for Work and Office 365.

The former packs all the familiarities of the Google Apps suite, including Gmail, Hangouts, Drive and Calendar, while the latter comes with the longer legacy of tried-and-true Microsoft Office apps, such as Word, Excel, Outlook and PowerPoint. The two options have unique strengths and weaknesses, and each is best-suited for specific types of businesses and users.
Google for Work vs. Microsoft Office 365: Price, simplicity and storage

Both services start at $5 per month. Microsoft requires a full-year commitment, which costs at least $60 per year, while Google's suite is available on a month-to-month basis. Google also offers a yearly discounted plan for $50 a year, plus tax.

Every Office 365 user gets at least 1TB of cloud storage, while Google's entry-level plan provides considerably less space: 300MB of online storage per user. However, Google provides unlimited storage for accounts with at least five users on its $10 per month or $120 per year (plus tax) plans.

Google also gets high marks for simplicity, because it offers two relatively straightforward plans.
Microsoft makes things a bit more confusing with six total packages — three for small and medium-size businesses and three for large enterprises — that range in price from $5 to $20 per month, with a yearly commitment.

Pricing is an important determining factor, but equally important for CIOs are the feature sets, security safeguards and user experiences of both platforms. The ideal cloud-based platform is secure, stable and simple for employees to learn and use. Cost is just one of the many concerns IT managers must consider when investing in cloud-based productivity platforms.

Eric Schlissel, CEO of IT consultancy GeekTek IT Services, says his company uses Google for Work, but more often than not he recommends Office 365 to clients because they are already heavily dependent and invested in Microsoft Outlook. Many business owners are reluctant to change the way their offices work, according to Schlissel.

"We tend to recommend Google for Work to clients with a younger and more tech-savvy workforce," Schlissel says. "CIOs should look at how their employees use technology and work outwards from there."

Where Google for Work falls short
At Creative Solutions in Healthcare, a company that owns and operates assisted-living facilities, the IT department uses Google for Work while the rest of the company relies on Office 365, according to CIO Shawn Wiora.

"In many ways, Google for Work is a low-cost equivalent of Office 365, and it's a great fit for startups and small businesses that need to limit costs while achieving 'good enough' status," Wiora says. "However, the cost savings come with a number of nuances that limit its fit for enterprise customers."

Wiora says there are at least four problems with Google for Work that can add up to a major burden for businesses. He cites "shared calendar issues, an inability to transfer Excel formulas directly into Google Spreadsheets, compatibility issues and vertical-specific decisions like Google's past refusal to sign a HIPAA BAA [Health Insurance Portability and Accountability Act Business Associate] agreement for the healthcare industry."

In Wiora's his experience, Google's suite keeps up with Office 365 about 90 percent of the time. It's that other 10 percent that "makes Google for Work a poor substitute for medium and large enterprises that expect to simply pick up in Google where they leave off with Microsoft."

BetterCloud, a company that provides security and management services for Google Apps and Office 365, also uses both Google and Microsoft's offers, according to Tim Burke, BetterCloud's IT director.

The company primarily uses Google for Work as the sole platform for its corporate calendar and conference room reservation system, but it also provides Office 365 accounts to users who work on its Microsoft-related products.

"We've looked into many solutions for coexistence between the two platforms (especially for calendar and contacts), but there's nothing mature yet that allows Google Apps and Office 365 to 'play together' well on a single domain," Burke says.

Both platforms are enterprise class, with almost identical offerings, according to Burke, who says Google's suite is becoming more "enterprise" every day.

"Many people don't realize [Google has] been in this market for over six years at this point, and Google Apps is used by some of the largest organizations in the world," Burke says. Google's strengths also include a deeply integrated infrastructure and a simple licensing structure, he says.

Office 365 provides a continuity with legacy solutions that makes it easier to keep everyone happy with the applications they've been using for many years, or perhaps decades, but it's also evolving. "Office 365 is based on Microsoft's legacy products and is becoming more 'cloud-enabled' and easy to manage," Burke says.

Google for Work vs. Microsoft Office 365: One size does NOT fit all
Many others familiar with Office 365 and Google for Work take a much less neutral stance than Wiora and Burke; both companies have dedicated users and evangelists.

Martin Milanov, a digital marketing specialist at Fair Point, a corporate travel management firm based in Germany, writes that he "will scream to the ends of hell if they take away my Excel and make me use the, let's face it, subpar Excel wannabe that is Google Sheets."

Kristin Bassett, corporate marketing manager at AppNeta, an application performance management provider, says her company recently switched from Microsoft to Google to get all employees on the same email system. The firm chose to migrate its entire staff to Google for Work because it preferred Gmail to Outlook and considered email its highest-priority tool.

Many of the engineers working for AppNeta had requested corporate access to Gmail, according to Bassett, and the switch improved the company's ability to hire and retain engineers, who are core to its business.

Regardless of platform, it's about preparation
Both Burke and Wiora encourage CIOs to gain a deep understanding of their users' needs and company goals before deciding on Google for Work or Office 365.

"We've worked with thousands of customers across both platforms, and the most successful deployments involved a highly democratic approach where they set up small pilot groups, talked to managers in different departments, discussed pros and cons for both platforms, and generally took the time to make sure they were making the best decision for their users and not for their IT department or existing infrastructure," says Burke.

For some CIOs, a hybrid approach will work best, according to Wiora. However, using both platforms can also lead to more work and potential problems for IT. "Each new service increases complexity for end users exponentially rather than linearly, so reducing confusion from having information in so many places will be critical for anyone using a hybrid approach," says Wiora.

Above all, CIOs shouldn't delay the necessary research and piloting, and they should try to make a decision as quickly as possible, according to Burke. "Whether your organization chooses Google Apps or Office 365, you're getting a cloud office platform that's going to fundamentally change the way your business operates if it's correctly implemented and thoroughly adopted," he says.

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Microsoft slates critical IE, Windows patches for Tuesday

One month left for businesses to migrate from Windows 8.1 to Windows 8.1 Update

Microsoft today said it will ship six security updates to customers next week, patching all versions of Internet Explorer (IE) and nearly all supported editions of Windows.

The IE update, one of two classified as "critical" -- Microsoft's most serious threat ranking -- will patch IE6 on Windows Server 2003, IE7, IE8, IE9, IE10 and the newest, IE11.

It's unlikely that July's IE update will match June's in size: Microsoft fixed a record 60 flaws in the browser on June 10. (Originally, Microsoft said it had patched 59 IE bugs last month, but a week later acknowledged it had forgotten to add one to the list, and so upped the count to an even 60.)

Windows 7 users who have not freshened IE11 with a mandatory April update will not receive next week's browser fixes.

According to Thursday's advanced notice, which briefly described the July updates, the second critical bulletin will patch all client editions of Windows -- from Vista to Windows 8.1 -- and all server versions except for those running on systems powered by Intel's Itanium processors. Windows Server 2008 and Server 2012 systems provisioned by installing only the Server Core -- a minimal install with many features and services omitted to lock down the machine -- are also exempt from Bulletin 2, Microsoft said.

Of the remaining four updates, three were labeled "important" by Microsoft -- the threat step below critical -- while the fourth was pegged "moderate." All will offer patches for some or all Windows editions, both on the desktop and in the data center.

Security researchers pointed to the two critical bulletins as the obvious first-to-deploy for most Microsoft customers.

They also remarked on Bulletin 6, the single moderate update, which will patch Microsoft Service Bus for Windows Server. The bus is a messaging and communications service that third-party developers can use to tie their code to Windows Server and Microsoft Azure, the Redmond, Wash. company's cloud service.

"The odd one out this month is the Moderate Denial of Service in 'Microsoft Service Bus for Windows Server,'" said Ross Barrett, senior manager of security engineering at Rapid7, in an email. "It's part of the Microsoft Web Platform package and is not installed by default with any OS version."

Although Microsoft did not mention it in today's advance notice, or in the blog post by the Microsoft Security Response Center (MSRC), enterprises have one more month to deploy April's Windows 8.1 Update and Server 2012 R2 Update before losing patch privileges for devices running Windows 8.1 or servers running 2012 R2.

Hardware powered by Windows 8.1 or Server 2012 R2 must be updated before Aug. 12, the next scheduled Patch Tuesday, to receive that month's updates, as well as any future security fixes.

Or in some cases, even present patches, said Chris Goettl, a program product manager at Shavlik, in an email.

"One thing to watch out for [next week] will be [something similar to] the many exceptions we saw last month," Goettl cautioned. "Many of the updates we saw in June required other updates to be in place, depending on the platform. For those running Windows 8.1 or Server 2012 R2, they need to be prepared for more of these updates to require Update 1 before they can apply them. Microsoft has stated they would delay a hard enforcement until August, but more and more of the patches [have] had variations that required Update 1. So look out for that cut over -- it's coming quick.

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Open sources software’s are expensive than Microsoft

Microsoft cheaper to use than open source software, UK CIO says

British government says every time they compare FOSS to MSFT, Redmond wins.

A UK government CIO says that every time government citizens evaluate open source and Microsoft products, Microsoft products forever come out cheaper in the long run.

Jos Creese, CIO of the Hampshire County Council, told Britain's "Computing" publication that part of the cause is that most staff are already familiar with Microsoft products and that Microsoft has been flexible and more helpful.

"Microsoft has been flexible and obliging in the means we apply their products to progress the action of our frontline services, and this helps to de-risk ongoing cost," he told the publication. "The tip is that the true charge is in the totality cost of ownership and exploitation, not just the license cost."

Creese went on to say he didn't have a particular bias about open source over Microsoft, but proprietary solutions from Microsoft or any other commercial software vendor "need to justify themselves and to work doubly hard to have flexible business models to help us further our aims."

He approved that there are troubles on together sides. In some cases, central government has developed an undue dependence on a few big suppliers, which makes it hard to be confident about getting the best value out of the deal.

On the other hand, he is leery of depending on a small firm, and Red Hat aside, there aren't that many large, economically hard firms in open source like Oracle, SAP, and Microsoft. Smaller firms often offer the greatest innovation, but there is a risk in agreeing to a significant deal with a smaller player.

"There's a huge dependency for a large organization using a small organization. [You need] to be mindful of the risk that they can't handle the scale and complexity, or that the product may need adaptation to work with our infrastructure," said Creese.

I've heard this argue before. Open source is cheaper in gaining costs not easy to support over the long run. Part of it is FOSS's DIY ethos, and bless you guys for being able to debug and recompile a complete app or distro of Linux, but not everyone is that smart.

The extra problem is the lack of support from vendors or third parties. IBM has done what no one else has the power to do. 20 after Linus first tossed his creation on the Internet for all to use, we still don't have an open source equivalent to Microsoft or Oracle. Don't say that's a good thing because that's only seeing it from one side. Business users will demand support levels that FOSS vendors can't provide. That's why we have yet to see an open source Oracle.

The part that saddens me is that reading Creese's interview makes it clear he has more of a clue about technology than pretty much anyone we have in office on this side of the pond.

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